Customer Care

All orders must be paid in full before they can be processed and shipped.

We accept the payment methods displayed at checkout. Available payment options may vary depending on your country or region.

If you experience any issues during checkout or payment, please contact our customer support team and we will be happy to assist you.

For your security, payment information is processed through secure payment providers. EnruigeOK does not store your full card details.

Order Processing

Most orders are processed and dispatched within 1–3 business days after payment has been successfully confirmed. In some cases, processing may take up to 5 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Origin

Most EnruigeOK products are shipped from China. Some products may be fulfilled from other available warehouses depending on stock availability and destination.

Estimated Delivery Time

International delivery normally takes approximately 8–15 business days after dispatch. Delivery times are estimates and may vary depending on the destination, customs clearance, local courier service, weather conditions and other circumstances beyond our control.

Shipping Information

Please make sure your delivery address, postal code and telephone number are complete and correct before placing your order. Incorrect or incomplete information may result in delivery delays.

Tracking

When tracking information is available, it will be sent to you after your order has been dispatched.

Customs, Duties & Taxes

Import duties, taxes and customs charges may apply depending on the destination country or region. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

We recommend checking with your local customs authority if you are unsure about possible import charges.

30-Day Return Policy

We want you to be confident when shopping with EnruigeOK. You may request a return within 30 days of receiving your order, subject to the conditions below.

Change of Mind or Incorrect Purchase

If you ordered the wrong product or simply changed your mind, please contact us before returning the item.

The product should be unused, uninstalled and returned in its original packaging with all accessories whenever reasonably possible.

Return shipping costs for change-of-mind returns are normally the responsibility of the customer.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible with your order number and photos or video showing the issue.

Depending on the situation, we may provide troubleshooting assistance, replacement parts, a replacement product or a refund.

Where the issue is confirmed to be caused by a defective or incorrect product supplied by EnruigeOK, we will provide an appropriate solution and, where applicable, arrange or reimburse reasonable return shipping costs.

Before Returning an Item

Please contact EnruigeOK Customer Support before sending any product back. This allows us to confirm the return address and provide the correct return instructions.

Products returned without prior authorization may experience delays in processing.

This policy does not affect any statutory consumer rights that may apply in your country or region.

Vehicle fitment is one of the most important considerations when choosing a reversing camera.

Before ordering a vehicle-specific camera, please check the listed vehicle model, production year, door type and mounting position carefully.

If you are unsure, send us your vehicle information and photos. Our team will help you check compatibility before you order.

To help us identify the correct solution, please provide where possible:

• Vehicle make and model
• Model year
• Door or tailgate type
• Photos of the original mounting position or brake light
• Existing monitor or head unit information